Successful high-tech company in Tel-Aviv is looking for the global Support Group Manager to lead the support activities in several international offices.
Scope:
- Oversee installation, configuration, and maintenance of operating systems software, etc
- Manage and coordinate the global support engineering team and serve as a focal point for other departments within the company
- Manage client expectations and achieve full client satisfaction
- Responsible for meeting support SLAs and reporting on SLAs and support KPIs
- Manage users and permissions in Active Directory, Google Apps, VPN, internal systems - files servers, Anti-Virus, Terminal Services etc
- Analyze business technical service needs and proposing solutions
- Purchase supplies (hardware, software, licensing etc)
- Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates
- Support organization growth
Position Requirements:
Want to join? If you have:
- 4-5 years of related IT management experience
- Experience with supporting large organizations
- Experience with Windows environment, Active Directory services, Networking and cloud
- Experience with Linux/Mac environments
- Experience with global team management
- Flexible work hours
- Working knowledge of Google Apps platform (GSuite)
- Working knowledge of computer hardware and physical device interfaces, experience with managing systems
- Talent Management including recruiting, team building, mentoring and per-formance management
- Team training and team management
- Strong communication, presentation and documentation skills
- Willingness to engage with business users and other technical teams globally
- Excellent time management and prioritization of work tasks under pressure
- Ability to work effectively in a team structure
- Strong verbal and written communication skills (English).
Location: Tel-Aviv